Saved Game — Terms & Conditions

These terms cover console repairs, the things we sell, warranty, returns and delivery. We’ve written them in plain English on purpose — we’d rather you understood them up front than argued about them later.

Last updated: August 2026

On this page

1. Who we are
2. Repairs — how we work
3. Diagnostics, quotes and no fix, no fee
4. Collection, storage fees and uncollected devices
5. Repair warranty
6. Things we sell
7. Sales warranty and refunds
8. Returns
9. Delivery and shipping
10. Your data and your device’s data
11. Our liability
12. Complaints, trade customers and general

1. Who we are

Saved Game is a console repair and refurbishment workshop. In these terms, “we”, “us” and “our” mean Saved Game; “you” means the person or business whose device we’re working on or who is buying from us.

Contact: james@savedgame.co.uk · [phone number] · [business address].

Your legal rights come first. Nothing in these terms takes away or reduces your statutory rights under the Consumer Rights Act 2015 or any other UK consumer law. Where anything here appears to conflict with those rights, your legal rights win. The warranties we offer below are given in addition to your legal rights, not instead of them.

2. Repairs — how we work

Every device that comes to us is examined thoroughly and worked on at whatever level the fault demands, including board-level electrical repair, to get it working properly again.

Parts we use

Depending on the fault, the device and what’s available at the time, replacement parts may be new, original manufacturer (OEM), equivalent quality, remanufactured or reclaimed. We’ll tell you if a part choice materially affects the repair, the price or the warranty.

Old and faulty parts

Parts we remove and replace are disposed of or recycled by the workshop. If you want a removed part returned to you, tell us when you book the device in — we can’t retrieve it afterwards.

Dangerous components

Where a device contains parts that are an immediate safety risk — swollen or damaged lithium batteries, shattered glass, exposed sharp edges and similar — we may remove, make safe and dispose of those parts without asking first. Batteries in that condition are a genuine fire risk and we’re not prepared to store them or hand them back.

The scope of what we’re responsible for

Our responsibility is limited to the parts of the device we actually worked on. Devices that come to us for repair are frequently old, heavily used or previously opened by someone else. A separate fault appearing afterwards, unconnected to our work, isn’t something we’re responsible for — though we’ll always look at it and tell you honestly what we find.

Manufacturer warranty

If your device is still under warranty with its manufacturer or the shop you bought it from, having us repair it will usually void that warranty. Check before you book in. If your device is in warranty, going back to the manufacturer is often the better option and we’ll say so.

Customer-supplied parts

If you supply the part, we’ll fit it, but we can’t warrant a component we didn’t source and can’t verify. Labour is still chargeable if a customer-supplied part turns out to be faulty or incorrect.

Devices needing extra cleaning

Devices arriving with heavy cigarette smoke residue, or with signs of insect infestation, need extended cleaning and sanitising before we can safely work on them — and before they go near other people’s devices on the bench. Where that’s necessary, an additional £50 is added to the quoted price. We’ll always tell you before doing the work and you can decline.

3. Diagnostics, quotes and no fix, no fee

Diagnosis is charged at a fixed £30. That covers the bench time spent opening, testing and identifying the fault — work that happens whether or not the repair goes ahead.

No fix, no fee — with one condition. If we can’t repair your device, you pay nothing at all, provided you leave the device with us for parts. Leaving it transfers ownership to Saved Game.

If we can’t repair it and you want the device back, the £30 diagnostic fee applies before it’s returned.

The same applies if you decide not to go ahead: if you turn down our repair quote, you can either pay the £30 and take the device away, or leave it with us for parts and pay nothing.

If the price changes

Faults aren’t always what they look like from the outside. If, once the device is open and tested, we find the real fault is different or more involved than the original estimate, we’ll stop, contact you with a revised price, and wait for you to approve it before doing any further chargeable work. You’re free to say no at that point.

4. Collection, storage fees and uncollected devices

We’ll contact you as soon as your device is ready — repaired, or confirmed unrepairable — using the contact details you gave us when booking in. Keeping those details current is your responsibility.

To collect your device you pay the repair price plus any storage charges that have built up. Workshop space is a real and limited cost: every uncollected console is bench room we can’t use for someone else’s repair.

Uncollected devices

If your device is still with us 30 days after we told you it was ready, we treat it as abandoned. Ownership passes to Saved Game and we may sell it, recycle it or break it for parts to recover our repair, storage and handling costs.

We don’t do this quietly or by surprise. You’ll receive: a notice when the device is ready, a reminder around day 10 when storage charges begin, and a final written notice before the 30 days expire. This clause operates alongside our rights under the Torts (Interference with Goods) Act 1977.

Our responsibility for looking after a device ends when it is collected by you or handed to a courier for return.

5. Repair warranty

Every repair we carry out is covered by a 12-month warranty from the date on your repair receipt, covering electrical and board-level work — the circuits, components and joints we repaired or replaced.

Wear-and-tear components: 30 days

Some parts wear out through normal use and can’t sensibly carry a 12-month promise. These carry a 30-day warranty unless we’ve told you otherwise in writing:

• Mechanical hard drives and SSDs
• Analogue sticks and mechanical buttons
• Optical drives and disc readers
• Interface ports (HDMI, USB-C, charging ports)
• LCD screens and touchscreens

Routine maintenance jobs — cleaning, repasting, fan servicing — also carry a 30-day warranty.

What the warranty covers

If the same fault we repaired comes back within the warranty period, we’ll put it right at no charge, including return delivery. If a device returned under warranty turns out to be unrepairable, we’ll refund what you paid for the original repair.

What it doesn’t cover

• Physical or accidental damage happening after the repair — drops, impacts, crushing
• Liquid or moisture damage occurring after the repair
• Damage from power surges, lightning strikes or faulty power supplies
• Damage from swollen, leaking or third-party batteries fitted after our work
• Devices opened, modified or worked on by anyone else after our repair
• A new and unrelated fault, however inconvenient the timing
• Software, firmware and system-update problems
• Plastic housings, shells and cosmetic metal parts
• Normal wear of the wear-and-tear components listed above, beyond their 30 days
• Repairs using parts you supplied

Devices with pre-existing liquid damage are repaired on a best-efforts basis and carry a 30-day warranty only, which we’ll tell you at the time.

Making a warranty claim

Contact us first, keep hold of your repair receipt, and get the device to us — delivery to the workshop is at your cost. We’ll examine the device to confirm the fault is the one we repaired. If it is, the repair and return delivery are on us. If it turns out to be a new or excluded fault, we’ll quote you for that repair and you’re free to accept or decline; you won’t be charged for the examination itself.

Repaired devices carry a tamper-evident seal. If that seal is broken or the device has been opened by someone else, we can no longer tell what caused the fault and the goodwill warranty above no longer applies. This does not affect your statutory rights.

6. Things we sell

Alongside repairs we sell consoles and hardware, spare parts and consumables. Every item is described honestly and graded as follows.

Items listed as “for spare parts or repair only” are sold as non-working and are not covered by any warranty. Your statutory cancellation rights on online orders still apply.

We can’t guarantee availability of any particular item or replacement — stock on used and refurbished hardware is by its nature one-off.

7. Sales warranty and refunds

Refurbished items carry a 12-month warranty from the date of sale, covering faults and malfunctions in the electrical circuits and function of the item.

Not covered: plastic housings and metal cosmetic parts, wear-and-tear components (mechanical drives and SSDs, analogue sticks, mechanical buttons, optical drives, interface ports, LCD and touch screens), physical damage caused after purchase, liquid damage, power-surge damage, and any repair or modification carried out by someone else. A warranty repair doesn’t extend the original warranty period.

If a warranty claim is accepted

We’ll repair the item at no charge and cover return delivery. If it can’t be repaired, we’ll replace it with an equivalent where one is available. If we can’t replace it, we’ll refund you:

• Within the first 30 days — full refund of the purchase price
• After 30 days and within 6 months — refund less 25%
• After 6 months and within the warranty year — refund less 50%

The reductions reflect the use you’ve had from the item. To be clear about how this sits with the law: in the first 30 days you have a statutory short-term right to reject faulty goods for a full refund, and that right is unaffected by anything above. The reduced-refund tiers apply only after that period, where the Consumer Rights Act 2015 itself permits a deduction for use.

Delivery of the item to us for a warranty claim is at your cost. Items whose warranty has expired, or which fall into the exclusions above, are repaired at your cost by agreement.

8. Returns

Buying online? You have a statutory right to cancel within 14 days of receiving your order, for any reason and without explaining yourself, under the Consumer Contracts Regulations 2013. Tell us within those 14 days and you then have a further 14 days to send the item back.

On top of that statutory right, we accept returns for any reason within 15 days of purchase, including in-person sales. In both cases:

• The item must come back in its original packaging and in the condition you received it.
• Return delivery is at your cost, unless the item is faulty or we sent the wrong thing.
• Refunds cover the price of the item; original delivery charges are refunded in line with your statutory rights.
• If an item comes back with damage or missing parts that weren’t declared, we may make a proportionate deduction reflecting the loss in value.
• Spare parts and consumables can only be returned unused, uninstalled and still sealed — except where they’re faulty or arrive with a serious defect, which you should tell us about straight away.

Items sold “for spare parts or repair only” are sold as seen and as non-working; a return can’t be based on the item not working.

9. Delivery and shipping

We offer hand delivery and collection locally by arrangement, with the cost depending on distance. Everything else goes by courier.

Goods we send to you. Where you’re buying as a consumer, the item remains at our risk until it’s physically in your hands, in line with the Consumer Rights Act 2015. If a parcel we send is lost or damaged in transit, that’s ours to sort out — tell us and we’ll deal with the carrier.

Devices you send to us. Sending your device in for repair is at your risk, because we have no control over how it’s packed or which service you choose. We strongly recommend insured, tracked delivery and proper packaging. We can’t claim against a carrier for a parcel we didn’t send, and without proof of the item’s value a carrier claim usually fails.

Return of repaired devices. Return delivery is by standard tracked service as default. If you want the return insured for the device’s full value, ask when you book in and we’ll arrange it at cost — for insurance to pay out, evidence of the device’s value is normally required.

Trade and business customers: where you buy or send items as a business rather than a consumer, risk passes on delivery to the carrier and it’s for you to arrange any insurance you want.

10. Your data and your device’s data

Game saves and stored data

We take care, but we can’t guarantee that game saves, accounts, screenshots or other stored data will survive a repair. Some faults, and some repairs — particularly storage and board-level work — can wipe a device entirely. Back up or cloud-sync anything you care about before booking in. We’re not liable for loss of saves, data, accounts or digital purchases.

Where a device needs a PIN or password for testing, you give it to us voluntarily; we use it only to test the repair.

Photographs and video of your device

We photograph and record devices before, during and after work — it’s how we document condition, diagnose faults and evidence what we did. We may use these images for training, demonstration, marketing or, if it ever comes to it, in a legal dispute. Images are of the hardware only; we don’t publish personal data, serial numbers or the contents of your screens, and you can ask us not to use images of your device publicly.

Your personal information

We process your personal data — name, contact details, device and repair records — to carry out the repair, contact you about it, honour warranties and meet our legal obligations. We handle it in line with UK GDPR and the Data Protection Act 2018. We don’t sell your data. You can ask to see what we hold, correct it, or have it deleted where we’re not legally required to keep it, by emailing james@savedgame.co.uk. Full detail is in our Privacy Policy.

11. Our liability

If we damage your device through our own negligence, we’ll repair it, replace it with an equivalent, or compensate you up to the device’s current used market value — your choice where all three are possible.

We’re not liable for indirect or consequential losses, such as lost gaming time, lost earnings or lost digital content. We don’t limit or exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t lawfully be limited.

By booking a device in you confirm you own it or have the owner’s permission, and that you’ve told us anything relevant — previous repair attempts, liquid exposure, known damage. Undisclosed history found during a repair may change the quote; we’ll tell you before continuing.

12. Complaints, trade customers and general

Something wrong? Contact us first and quickly — james@savedgame.co.uk. Almost everything is fixable if we hear about it early. We aim to respond within two working days.

Trade customers. Shops, repairers and resellers sending devices in volume work under separate B2B terms, which take precedence over these where they differ. Ask us or see our trade page.

Changes. We may update these terms; the version that applies to your repair or order is the one published when you booked it in or placed it.

Law. These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales.

Saved Game · c/o Mend My iPhone, 9 Southgat, Market Weighotn, YO43 3AF – 07547432754 · james@savedgame.co.uk
These terms do not affect your statutory rights.